MESSAGE RECALL: Letter for filtering media replacement
At the end of January 2019, Premier Tech Aqua sent you a letter regarding the need for a filtering media replacement for your Ecoflo Biofilter.
Premier Tech Aqua’s analysts have indeed determined that your Ecoflo Biofilter requires a filtering media replacement; however, the estimated price indicated in the above-mentioned letter is incorrect as it does not correspond to the size of your Ecoflo. We ask that you disregard our January 2019 estimate as the price is not valid and will not apply to your filtering media replacement.
Premier Tech Aqua will provide you with a correct and valid estimate for your filtering media replacement in the next few days.
If you have questions or comments about this notice or your Ecoflo, please contact our customer service team at 1 800 632-6356 or at firstname.lastname@example.org.
We appreciate your understanding and sincerely apologize for any inconvenience.